Privacy Policy

Last Updated: December 09, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Star Citizen fleet management application ("Service"). This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

  • Username and display name
  • Email address
  • Password (stored in encrypted form)

2.2 Fleet and Game Data

  • Ship information and fleet composition
  • Mission history and preferences
  • Location data within the game context
  • User-generated content and notes

2.3 Technical Information

  • IP address and browser type
  • Device information and operating system
  • Usage data and activity logs
  • Cookies and similar tracking technologies
  • Session information and preferences

3. How We Collect Information

We collect information through:

  • Direct Collection: When you register, update your profile, or use our features
  • Automated Collection: Through cookies, log files, and analytics tools
  • Third-Party Sources: From Star Citizen APIs and related services (where applicable)

4. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our Service
  • To manage your account and fleet information
  • To communicate with you about your account or the Service
  • To improve and personalize your experience
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues or security breaches
  • To comply with legal obligations
  • To send administrative information, updates, or security alerts

5. Disclosure of Your Information

5.1 We May Share Information:

  • With Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support)
  • For Legal Reasons: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, sale, or acquisition
  • With Your Consent: When you explicitly authorize sharing

5.2 We Do Not:

  • Sell your personal information to third parties
  • Share your information for marketing purposes without consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data (passwords, personal information)
  • Secure server infrastructure and access controls
  • Regular security assessments and updates
  • Limited access to personal information by authorized personnel only

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

8. Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Object: Object to processing of your information in certain circumstances
  • Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details in Section 13.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze usage patterns and improve our Service
  • Provide security features

You can control cookies through your browser settings. Disabling cookies may affect functionality of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@scorg.au
  • Contact Form: Available through our website

Office of the Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may contact the OAIC:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

14. Third-Party Services

Our Service may contain links to third-party websites or services (including Star Citizen and related platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.